Cheryl spent many years as a member of the Senior Civil Service managing large and diverse operations in Central Government. She was particularly successful in leading transformation in levels of client service through engagement of people at all levels in the organisation.
Cheryl was Director of Operations in Her Majesty’s Revenue and Customs (HMRC) responsible for 10,000 staff processing personal tax. Her experience also includes managing the HMRC call centres involving 8,000 staff across 25 locations. She worked on the transformation of the Pensions Service, and spent many years in different roles in the Department for Work and Pensions.
Cheryl worked for the Office of Government Commerce as a high-risk assessor, reviewing the status of major change projects such as the NHS Reforms, and is therefore skilled at analysing complex data and organisations to identify the key issues to be addressed.
In HMRC, Cheryl acted as the champion for people engagement, professionalising operational delivery, and gender diversity.
Since leaving the Civil Service Cheryl has worked in a number of roles with charitable institutions, including Citizen’s Advice Bureau, Independus (promoting independence for the disabled) the Wilf Ward Family Trust, NatCen Social Research and North Yorkshire Advocacy Service.