How to access NHS health services over the bank holiday
Use the NHS App to help manage your health
The NHS App is a free, secure tool that allows you to manage aspects of your healthcare from your smartphone or tablet. You can:
- Order repeat prescriptions and track their progress.
- Choose your pharmacy for collection.
- Access NHS 111 online for advice on symptoms or health concerns.
- Receive updates about your care.
How to get the NHS App
You can download the app for free using your smartphone (iPhone or an Android).
Dental services: What to do in an emergency
If you need urgent dental care over the Easter weekend, you should not go to A&E unless it’s a life-threatening emergency. Instead:
- Call a local dentist – they will have an out-of-hours message with advice.
- If you don’t have a dentist or can’t reach one, call NHS 111 or visit 111.nhs.uk. They can help you find an emergency dental service.
More information is available at NHS dental services.
British Sign Language users: Accessing NHS 111
If you use British Sign Language (BSL), you can still get medical help over the bank holiday using the NHS 111 BSL service.
Visit www.signvideo.co.uk/nhs111 to:
- Make a video call with a BSL interpreter
- Get the same help you would via a 111 call
- Access it 24/7
Mental health crisis – Important number change
Please note: the crisis line number changed earlier this year.
If you or someone you know is in a mental health crisis, you should now call NHS 111 and select the mental health option.
The old number (0800 0516 171) is no longer in use.
This new service connects you directly with trained mental health professionals, any time, day or night.
Essentials to keep at home
It’s worth making sure you’ve got some basic supplies for minor illnesses and injuries:
- Paracetamol
- Plasters
- Indigestion remedies
- Anti-diarrhoeal tablets
Your local pharmacist can help you choose what’s right for your household.
Emergency care – Know where to go
- Life-threatening emergencies: Call 999 or go to A&E.
- Not sure what to do? Use NHS 111 online or call 111 for advice.
Help Healthwatch help you
At Healthwatch North Yorkshire, we don’t offer medical advice—but we can listen, guide, and connect you to the support that’s right for you.
Call us on 01423 788 128 (We work Monday to Friday, but you can leave a message anytime).
Email us at hello@hwny.co.uk
Write to us for free (no stamp required) at: Freepost HEALTHWATCHNORTHYORKSHIRE
Find us on Instagram and X: @HealthwatchNY or on Facebook: Healthwatch North Yorkshire
Your voice matters. Whether you’ve had a great experience or a difficult one, speaking up helps shape better health and care services for everyone.
Share your story online at: www.healthwatchnorthyorkshire.co.uk/have-your-say
“The NHS is here for you over the bank holiday. We’re asking people in our region to ensure they’re prepared for any medicine needs, and know how to get support and advice if needed.”
