News and reports

We reflect on what The King’s Fund says about listening to people’s experiences of the NHS and social care, the future, and the value of Healthwatch.

Listening to people’s real experiences helps show what accessing health and social care is really like. It highlights inequalities and helps services make practical improvements that better reflect people’s everyday needs.

As the Government attempts to ‘make the NHS the most AI-enabled care system in the world’, the public’s early experiences show it may be causing as many issues as it aims to solve.

What will the new GP contract mean for your care? And how did Healthwatch use your feedback to call for a contract that works for you?

Cancer affects almost every family at some point, and people’s experiences of care can vary widely. A new national plan sets out how cancer services in England could change over the next decade, from earlier diagnosis to better support after treatment.

People living in rural North Yorkshire continue to tell us that distance, transport and digital access make healthcare harder to reach, and their experiences are essential in shaping services that work better for rural communities in 2026 and beyond.