Enter and view

Our small team of trained volunteers and staff undertake these visits for us.

What do the visits involve?

Enter and view is the opportunity for Healthwatch North Yorkshire to:

Enter publicly funded care and nursing homes to see and hear first hand experiences about the service.
Observe how the service is delivered, often by using a themed approach.
Collect the views of service users (patients and residents) at the point of service delivery.
Collect the views of carers and relatives through evidence based feedback by observing the nature and quality of services.
Report to providers, the Care Quality Commission (CQC), local authorities, commissioners, Healthwatch England and other relevant partners.

We hear from residents, family and friends, as well as care staff to understand their experiences of the services provided.

What else is there to know about the visits?

They are carried out as announced visits where arrangements are made with the service provider, or, if certain circumstances dictate, as unannounced visits.

Enter and view visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what a service does well.