What is the patient transport service?
The patient transport service provides NHS-funded transport for eligible people who are unable to travel to their healthcare appointments by other means due to their medical condition.
They undertake almost a million non-emergency journeys every year, making them one of the largest providers in the UK.
They have a fleet of more than 370 vehicles, employ over 800 team members and have around 200 volunteers.
Their patient charter explains they responsibilities and our commitment to providing the highest quality service to our patients. It has been designed in conjunction with hospitals and other healthcare organisations and professionals that you might come into contact with. It explains your rights as well as your responsibilities when travelling with us. A copy of the patient charter can be viewed here.
To find out more about the transport and service provided, please visit the patient transport service webpage and follow the links.
How to book patient transport
Here are the steps to follow:
- Check if you are eligible – a healthcare member of staff will decide if using other transport could put your health at risk.
- Make a booking – in our area, bookings are handled by Yorkshire Ambulance Service. If you are registered with a GP in Yorkshire, to make a transport booking, or find out if you’re eligible, call the Yorkshire Ambulance Service on 0330 678 4000 between 7 amand 7pm Monday to Friday and between 8 am and 6pm on weekends. Bookings can also be made by a friend, relative, carer or healthcare representative on your behalf. Visit https://www.yas.nhs.uk/our-services/patient-transport-service-pts/managing-your-booking/ to find out more.
- If you are deaf or hard of hearing – you can use Relay UK to book.
Visit and manage your booking for further help and information
Becoming dementia-friendly
The patient transport service is committed to providing dementia-friendly transport and delivering person-centered care that supports those living with dementia.
Click here to find out more about the dementia-friendly campaign, or to complete the survey. This has been designed to capture the views and experiences of people living with dementia, and their carers, so that the patient transport service can act on feedback to improve the quality of service that they provide.
