From caring for patients to championing local voices: Sheena’s story

After 40 years working in the NHS, retirement left a significant gap for Sheena. She was not ready to stop completely and still wanted to feel useful and give something back.

Having seen first-hand how care is delivered and the difference good support can make to people and their families, Sheena wanted to continue helping people in a different way.

“I wasn’t ready to stop completely. I still wanted to help people in some way.”

Volunteering with Healthwatch North Yorkshire has given her a way to stay connected to health and social care while continuing to support local people.

Listening where it matters most

Each month, Sheena volunteers at Harrogate Hospital and at libraries in Harrogate and Knaresborough, where she meets people from all walks of life.

Some want to talk about challenges they have faced with appointments or care. Others are looking for information and advice to help them make informed decisions. Many simply want someone to listen.

“It is about listening. People appreciate being heard.”

For Sheena, these conversations are one of the most rewarding parts of volunteering. They help make sure people's experiences are understood and that concerns, ideas and positive experiences are not overlooked.

Alongside these regular conversations, Sheena also attends community groups and events, raising awareness of Healthwatch and encouraging people to share their views and experiences.

Recently, she delivered a workshop at a local hospital, helping more people understand how they can share feedback and find trusted information and advice.

Visiting care homes

Sheena is also part of our Enter and View team, visiting care homes alongside other trained volunteers.

These visits provide an opportunity to hear directly from residents, relatives and staff about their experiences of care and daily life within the home.

Sheena values being able to highlight what is working well while helping identify where things could be better.

By listening to different perspectives, volunteers help us build a fuller picture of people's experiences of care across North Yorkshire.

“Volunteering for Healthwatch has filled a void left by retirement after 40 years in the NHS. Representing the patient voice makes it so worthwhile.”

Purpose and connection

For Sheena, volunteering has brought purpose and connection in a new chapter of her life.

“Volunteering supports my mental wellbeing. I enjoy the community events and meeting people. It is always interesting to hear people’s perspectives on care delivery. I enjoy promoting the work that Healthwatch does.”

It has allowed her to stay connected to an area she cares deeply about, continue using a lifetime of experience and remain involved in her local community.

From conversations in hospitals and libraries to listening to people living and working in care homes, Sheena helps make sure local experiences are heard and valued.

After a career spent caring for patients, she is continuing to champion their voices in a different way.

Thank you, Sheena, for everything you do.