Ensuring every voice is heard: Lynn’s volunteering story

For Lynn, who joined after retiring from a long career as a midwife, medical aesthetic practitioner and business owner, it offered a way to stay connected and continue making a difference.

A role that fits after retirement

After more than 40 years working in healthcare, Lynn was looking for a role that would allow her to contribute without the pressures of full-time work.

“I was searching for a voluntary role where I could maintain accountability but without direct responsibility. Healthwatch has given me just that.”

This balance has allowed her to stay involved in a sector she cares deeply about, while contributing in a way that fits her life now.

Hearing from people across the community

Today, Lynn speaks to a wide range of people through community events, surveys and conversations across North Yorkshire.

“It is a pleasure to interact with such a variety of people, including those who are often on the margins of society, such as older people, people who are isolated, and those experiencing homelessness.”

Through these conversations, she has heard first-hand about the challenges people face, as well as examples of good care that deserve to be recognised.

For Lynn, making space for these conversations is one of the most important parts of the role.

“I feel it is important that everyone has a voice.”

By listening to people's experiences and gathering feedback directly from local communities, volunteers help Healthwatch understand what is working well and where things could be better.

No two days are the same

One of the things Lynn enjoys most about volunteering is the variety that comes with the role.

“It is never boring and every interaction is different.”

Every conversation offers a new perspective and a better understanding of people's experiences of health and social care.

“It is rewarding to feel of value, and I would describe my role as joyous and sobering in equal measures.”

While some stories celebrate positive experiences, others highlight the challenges people face. Together, they provide a powerful reminder of why listening to people's experiences matters.

Making a difference

Lynn's volunteering allows her to stay connected to her community, continue using her skills and experience and, most importantly, help make sure local people are heard.

By giving people the time and space to share their experiences, volunteers like Lynn help us understand what health and social care is really like for people across North Yorkshire.

Thank you, Lynn, for everything you do.