Integrated care systems becoming statutory bodies

Here at Healthwatch North Yorkshire, we will work hard to ensure local people's views are represented in the new NHS structure. We are also committed to playing our part by championing equality and inclusion and helping services reach every bit of the community.  

When services listen and act on the experiences of patients and service users, it results in better care. We have a real chance if we can get the new system right by creating a true partnership between services and the public here in North Yorkshire.

The move to integrated care systems should herald a culture shift in the engagement of people and communities, so we can move beyond fragmented consultation when health and care services are legally required to, towards meaningful and proactive listening at all levels of decision-making.

This represents a real opportunity for local health and care leaders to create an equal partnership with our community to shape services that best meet the need of local people. However, it will take time and a shift in culture to ensure that the independent voice of patients is in the room when decisions are being made.

Meaningful listening takes time and takes financial investment, particularly if we want to reach all sections of our community and those whose voices have previously not been heard. Still, it really pays off for everyone in the long term.