Sign up to our mailing list (Mailchimp)

Sign up for news alerts 

Stay up to date with what people are telling us about health and social care, our advice and information, and latest reports. 

Sign up

What are your experiences of urgent care?

News - 2 June 2023

Working together to improve services in North Yorkshire
A sign outside a hospital directing patients to an urgent treatment centre

We have been speaking with people who have accessed (or tried to access) any urgent healthcare  in the past year.

By urgent care, we mean where you need to see someone the same day. It could include contacting pharmacies for immediate advice, urgent GP appointments, GP out of hours, NHS 111 or urgent treatment centres, but not calling 999 or going to A&E (note both York and Scarborough Hospitals have an Urgent Treatment Centre and A&E in the same building). 

We're working in partnership with Healthwatch York on this project.

Your feedback will help to improve services at urgent treatment centres and GP out of hours services as part of a review across York, Scarborough, Selby, and Malton.

The deadline for the survey has now closed, but we will be producing a report later this year.

And don't worry if you live outside of these areas. You can still share your experiences and views with us on our have your say page.

You might also be interested in

woman handing form to receptionist

What to expect when waiting for care

Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.
Advice and Information