New emergency care centre opens its doors at Scarborough Hospital – here’s what it means for you | Healthwatch Northyorkshire

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New emergency care centre opens its doors at Scarborough Hospital – here’s what it means for you

A brand new urgent and emergency care centre is now open at Scarborough Hospital, aiming to make a real difference for local people who need fast, safe and compassionate care.

From Thursday 1 May 2025, patients, including those arriving by ambulance, have started being treated in the new purpose-built facility. The move happened in stages this week, and all emergency and critical care services are now in place.

The centre brings together services that used to be spread out across the hospital, including the emergency department, same day emergency care, and acute medical care. Now they’re all under one roof.

This change matters. Why? Because it means people who are frail, seriously ill, or need urgent attention can be treated faster, more safely, and in one place – without needing to be moved between wards.

The two-storey building puts emergency care on the lower floor, and enhanced and critical care on the upper floor. Clear signs are in place to help you find your way, and hospital staff will be on hand to help if you’re unsure. The new centre has its own main entrance and is fully accessible.

What does this mean for you?

  • You no longer need to go through the main hospital building to access emergency services.
  • You’ll be seen in a modern, integrated space designed around your needs.
  • If you’re an older person or live with a complex condition, this new layout could help you get more joined-up care.

“This new facility gives us the opportunity to deliver safer, faster, and more joined-up care – especially for older people and those living with complex conditions. It’s a big step forward for emergency care in Scarborough.”

Dr Andy Kingdom, Public Health Consultant for North Yorkshire

The £47 million investment is part of a wider effort to improve hospital services in Scarborough – an area that has some of the highest levels of health need in North Yorkshire.

According to NHS data:

  • People living in Scarborough are more likely to experience long-term conditions like heart and lung disease.
  • Emergency admission rates in Scarborough and Ryedale have been consistently higher than the national average.
  • In 2023, around one in five adults in the area was living with multiple long-term health conditions – and that number is expected to rise as the population ages.

“We know how important timely, accessible emergency care is to local people. This new centre could help reduce some of the challenges we’ve heard about from patients in Scarborough – from long waits to being moved between wards. We’ll be listening closely to what people think as the service beds in.”

Ashley Green, Healthwatch North Yorkshire

That’s why changes like this really matter.

An official opening will take place later in the year to thank everyone involved and to recognise this as a historic step forward for the hospital and local community.

Want to take a closer look?

You can explore the new centre via virtual tours at the York and Scarborough Teaching Hospitals NHS Trust website.

Once on the virtual tour website, you can click on the ‘person’ icons to jump to that location, alternatively, click the icons on the mini-map to jump directly to specific views.