NHS Dentistry in North Yorkshire: A Review of Public Feedback 2020-2021

Dentistry has been a major concern for us and many other local Healthwatch organisations across Yorkshire and beyond.
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NHS dentistry has been a major area of concern for the people of North Yorkshire. Excluding the COVID-19 vaccination programme which prompted unprecedented contact from members of the public, dentistry has been our most heard about subject over the past 12 months.  

This report includes a review of the 176 pieces of feedback and signpost requests we received regarding dentistry between 15th May 2020 and 14th May 2021


  • Current reforms of the way dentistry is commissioned and provided needs to be radical and more rapid.  

  • There needs to be greater availability of NHS dentistry, in terms of increased access and affordability for people living in North Yorkshire.  

  • Greater clarity in the information provided about NHS dentistry is needed, including improvements to NHS Choices website. 

  • Dental practices explore opportunities to support people’s general health, providing advice on diet and lifestyle, and offer, where appropriate, signposting and referrals to other services. 

  • The up-coming integrated care system reforms to health and social care should take a greater role in commissioning NHS dentistry services.  

COVID-19 has had a massive impact on how we can provide services. It means more time is required between patients – we have to leave the room empty between patients for a deep clean. The PPE that we wear is time-consuming to put on and take off, as well as been exhausting to work with. This report by Healthwatch North Yorkshire demonstrates the need for improvements in the number and availability of NHS dentists.
— Zafran Majid, Dental Practice Manager


If you would like further information about this report, please email admin@hwny.co.uk

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