The Public Experience: GP Appointments

Our latest briefing looks at the various perspectives of the public experiences of GP appointments.
Report cover photo


We received 154 valid responses to our first individual influencer survey. Whilst positive experiences of GP appointments are clear, there are also a number of issues that we believe need addressing.

This is the first Pulse Briefing published. And these briefings will complement our quarterly Pulse Reports when there is a specific topic that we think needs to be explored. 

Key findings: 

We heard varied perspectives from people who completed this survey. Some of the key findings addressed in the briefing are:

  1. Booking a GP appointment
  2. Access to a primary care health professional
  3. Long phone queues and waiting times for appointments
  4. Positives of booking online
  5. Satisfaction with GP appointment

Thank you to everyone who responded to our survey and contributed feedback. Your voices help inform and shape health and social care services in North Yorkshire. 

If you would like to participate in our future Pulse Briefings, please sign up for the individual influencer's network.  

For more information or to share your comments please get in touch via email or by calling 01423 788 128.

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views