Accessible Information Report - June 2022
Summary
The report recommends several actions for organisations that will ensure everyone receives information in the most accessible format for them
Since August 2016, the Accessible Information Standard has stated that health and care organisations are legally required to provide a consistent approach to identifying, recording, flagging, sharing, and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment, or sensory loss.
However, the report shows that many people are not getting information from GPs, hospitals, dentists, care providers and others in a format that they can access without help.
Our launch
Marnie a 24-year-old student from Henshaw’s College in Harrogate, has written a rap about how important it is to get information that she can understand, and she will perform this at the report launches on 21st June and 23rd June.
More than 200 people responded to the survey, which asked individuals about their experiences. Healthwatch North Yorkshire and Healthwatch York also spoke with more than 100 people in different groups about their experiences of accessing information.
