Your voice and views
What we did
We used the opportunity of public events fully restarting in 2022 to go out to shows, market stalls and events across the county to raise awareness of our work and hear about people’s experiences of health and care services.
- 1,838 people was the total number of people we spoke to across North Yorkshire between May and September 2022.
- 185 experiences captured in detail.
Why?
This is part of our ongoing work to collate and feed back to organisations who deliver and commission care (the experiences of local people) so that they can improve local provisions (good and bad) and effect change in how future services are provided.
What we found out
Our public engagement was very successful and incredibly helpful in understanding the positive and negative experiences of health and social care services for people across the county, with many people keen to praise the care and support they had received.
- The most significant topic and issue for them was about access to primary care services.
- People felt passionately about their local GP practice. Being able to see their GP, get an appointment and a see a GP or other healthcare professional in person, was overwhelmingly the most important issue for people.
- Access to NHS dentists was also a common issue across all districts as were challenges with mental health services.
What happens next?
We have fed back people’s specific experiences to those responsible for delivering care and will use the information gathered to help inform our work in the future. We intend to carry out a similar engagement exercise in 2023 and beyond.
We look forward to continuing to champion the voice and concerns of the public across North Yorkshire.
