Enter and View: Station View, Harrogate
Our enter and view team visited Station View on 13th August 2015 and have reported on their findings.
Summary
Our enter and view visit at Station View was an announced visit. The purpose of the visit:
- Gather the views of patients, relatives and carers in relation to their experiences of the services being provided.
- Identify examples of good working practice.
- Make observations as care is being provided to patients, and their interactions with staff and the surroundings.
Findings:
- Residents looked tidy and clean, we saw no evidence of dignity not being respected
- We saw evidence of staff interacting with residents positively and regularly, including checking they were okay if they had been sitting for a while.
- The Home was very clean and welcoming, with all rooms being very light and airy and of good proportions. Most of the rooms looked on to the gardens, which are very well maintained, colourful and attractive. Chairs are positioned in various locations in order that residents are able to sit quietly if they so choose, or join other residents in communal areas.
- All staff have taken part in dementia training and there is a ‘dementia champion’
- As Station View is primarily a short term facility, there is no overall personal alert system; however there is a ‘telecare system’. All staff carry pagers which ‘bleep’ to notify them when a bedroom door is opened, and there are dedicated staff responsible for each unit.
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