Enter and View: Benkhill Lodge Care Home, Bedale
Our enter and view team visited Benkhill Lodge Care Home on 23rd October 2015 and have reported on their findings.
Summary
Our enter and view visit at Benkhill Lodge Care Home was an announced visit. The purpose of the visit:
- Gather the views of patients, relatives and carers in relation to their experiences of the services being provided.
- Identify examples of good working practice.
- Make observations as care is being provided to patients, and their interactions with staff and the surroundings.
Findings:
- The home offers residential and respite care - it does not provide nursing care.
- The home is light, airy and very clean. It is in good decorative order with appropriate floor coverings. There is a warm and friendly feel throughout the home.
- The dining room is especially pleasing as it is large and bright with tables far enough apart enabling residents, who use mobility aids, to maneuver easily.
- Information boards were evident within the home displaying relevant information for residents, staff, families & friends. Information provided included social activities, trips, newsletters, training information and staff meetings.
- A number of residents and staff were spoken to during the visit. The overwhelming response from all was very positive and happy.
- The home has had 3 senior staff retire this year and Angela Austin, the manager, has only been in post since June 2015.
Downloads
If you need more information, please get in touch by email admin@hwny.co.uk
