An eighth (12.3%) of our feedbacks and signposting since July have been related to testing. Of this feedback, there has been much frustration regarding Test and Trace, with a lack of clarity of guidance (41%), inability to access tests (34%), and a failure of the track and trace system (16%) being the main issues raised.
- Confusion over guidance
- Unavailable tests
- Track and trace failures
- Improving the test and trace system
Organisers from the DHSC recognised the importance of the feedback they received and provided assurances that efforts were being made to improve the situation. This includes the expansion of community champions to provide up-to-date guidance, improving locations of testing sites, looking at who performs the tests and exploring improved methods of testing to improve people's accessibility.
Healthwatch North Yorkshire welcomes the improvements that DHSC are undertaking. We will continue to work with local and national organisations to improve the system of Test and Trace and monitor feedback from patients and the public in North Yorkshire to ensure their voice is present in Health and Social Care decisions.