Accessible information report

The report recommends several actions for organisations that will ensure everyone receives information in the most accessible format for them 

Since August 2016, the Accessible Information Standard has stated that health and care organisations are legally required to provide a consistent approach to identifying, recording, flagging, sharing, and meeting the information and communication support needs of patients, service users, carers, and parents with a disability, impairment, or sensory loss. 

However, the report shows that many people are not getting information from GPs, hospitals, dentists, care providers and others in a format that they can access without help. 

Healthwatch North Yorkshire and Healthwatch York have been working together to understand the situation and work with others to improve things. 

Working in partnership with Healthwatch North Yorkshire has meant we heard from more people and really grasped an understanding of the issues that many people are faced with and their impact. This is just the beginning of a long-term project in which we hope to work with health and care providers to make accessible information normal practice.
— Siân Balsom, Manager at Healthwatch York.
Our accessible information report launch June 2022

Our report:

To read the full report in the standard format, please click here

Accessible information standard report - full pdf
Accessible information standard plain text - word

Our report summary: 

To listen to the audio version of the report - click here.

Accessible information summary - plain text - word document
Accessible information standard summary - PDF
Accessible information report - easy read
Accessible information - top tips for communication
Accessible information report summary - BSL